Terms And Condition

Terms and Conditions

GENERAL INFORMATIONS RESERVATIONS
To ensure the tour confirmation, please supply us with the following details: total pax, arrival and departure dates, flight number, hotel preference and types of room needed.
Your detailed order should be directed to:

BROMO EAST JAVA | bromoeastjava.wordpress.com
Bromo East Java sales office:
Perum Geriya Indah, Bromo Street No.44 Probolinggo City
Phone : +6285236993933
Email  : bromoeastjavatour@gmail.com

COMMUNICATIONS
Quotation and confirmation will be sent to you by telephone or email. We will do our best to respond your questions within 2 – 24 hours.

RATES
Rates are quoted net in Rupiah and foreign currency through money changer that we provide.

PAYMENTS
We request maximum 30% deposit of the total tour cost at least 1 month or 2 weeks before clients’ arrival in Indonesia. and send by BANK TRANSFER to OUR ACCOUNT. The balance must be paid in cash (RUPIAH) on your arrival date or pick up service

CANCELLATIONS
We will use 30% of your deposit for cancellation fee from the amount cost that you sent, if you notice a cancellation in a week after sending deposit payment.

SERVICES
Include carriage, porterages, meeting service and assistance. Service is organized by private car with various type and completed by air conditioned, music and video players facilities.

SIGHTSEEING AND PACKAGE TOURS
All sight-seeing and Bromo tour package include entrance fees, performances, meals as shown in the programs and transportation services by private car, jeep, motor coach, truck, boat, or canoe. Requests for guides proficient in languages other than English should be made in advance and are subject to availability.

HOTELS
Most Hotels charge 21% for tax and service. Reconfirmation and full reservation details should be received by hotels at least 30 days before the arrival for group bookings during the regular seasons and 45 days during the high season. For individual reservations, reconfirmation should be received at least 10 days before arrival for regular and high seasons. In case reconfirmation is not made, the room will be automatically released to prevent cancellation fee charges.

RESPONSIBILITY
BROMO EAST JAVA is the private Organizer for Mount Bromo Tour Package, Ijen Crater Tour Package and East Java Tourism Package with private and sharing tour that give full responsibility for the costumer comfort. suggestions and requirements will be notice via email or Our contact person before as the tour necessaries. Professional Drivers and Best Transportation are our assurance for satisfaction and costumers safety. We don’t ensure our costumers for anything loss, injury or damage property, whenever the tour program or itinerary changed without our confirmation and our agreement.

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